Implementation of the New Public Service Concept on Health Services at the Health Office of Malang City, East Java

Abstract

This research will reveal a new perspective in the public administration studies that so-called the New Public Service which consists the theories of civil society, community, universal society, and humanist and postmodern organizations in public administration, which will also be linked to how the Indonesian government carries out the principles of this new perspective as a form of good governance to provide maximum service, especially in the field of health at the Health Office of Malang City, East Java. Based on the phenomenon obtained from a preliminary survey at the Health Office of Malang City, East Java, there were a variety of quite prominent problems related to improving the quality of human resources. In this case, it refers to local civil servants. For example, in the Health Office, health services are less than optimal because there is still inaccurate Community Health Insurance Program (Jamkesmas) for poor families. In addition, there is an unequal treatment between patients who use Jamkesmas and patients who use their own money; it includes weaknesses in determining the target of the poor. There were also a number of specific group interventions in determining the citizens who were entitled to get Jamkesmas. The New Public Service concept, which has been a dark horse in various discourses, symposiums and workshops, has not been able to give much influence on public services, especially at the Health Office of Malang City. Conceptually the government does not have to become steering neither row; however, the government must be a servant whose job it is to serve the community, especially in the health sector in the current era of regional autonomy.