Browsing LP - Business Administration by Author "Suharyono"

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The Effect of Customer Relationship Marketing (CRM) and Service Quality to Corporate Image, Value, Customer Satisfaction, and Customer Loyalty

Kurniati, Rini Rahayu; Suharyono; Hamid, Djamhur; Arifin, Zainul (European Journal of Business and Management, 2015)

This study aims at analyzing and explaining the effect of CRM and Service Quality toward Corporate Image, Value, Satisfaction, and Loyalty on Customers of Sharia Banks in East Java at the branches of Bank Muamalat and ...