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The Effect of Customer Relationship Marketing (CRM) and Service Quality to Corporate Image, Value, Customer Satisfaction, and Customer Loyalty 

Kurniati, Rini Rahayu; Suharyono; Hamid, Djamhur; Arifin, Zainul (European Journal of Business and Management, 2015)
This study aims at analyzing and explaining the effect of CRM and Service Quality toward Corporate Image, Value, Satisfaction, and Loyalty on Customers of Sharia Banks in East Java at the branches of Bank Muamalat and ...

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Author
Arifin, Zainul (1)
Hamid, Djamhur (1)Kurniati, Rini Rahayu (1)Suharyono (1)SubjectCorporate Image (1)Service Quality (1)... View MoreDate Issued2015 (1)Has File(s)Yes (1)

PRISMA Knowledge Center
Perpustakaan dan Kearsipan UNISMA
Telp: 0341-581613, Fax.: 0341-552249
Addr: Jln. MT. Haryono 193, Kota Malang
UNISMA Repository Quick Access 
Digilib UNISMA
Unicat Discovery
APPTNU Repository Group