Abstract:
This research aims to empirically test and explain the effect of service quality and relationship marketing towards customer loyalty through the fairness
(profit share) and customer satisfaction at Sharia General Bank in Makassar, Indonesia. Data analysis method which use is structural equation model
with the use of AMOS programme. This approach analysis is quantitative. Service quality affected significantly upon fairness in profit share system
and customer satisfaction while relationship marketing affected in customer satisfaction only. This research only take sharia bank customer as the
sample and confine the experiment subject in Makassar only. The increase in customer service for those aspectis hoped to build the customer strength
to the sharia bank market share. The application of allegiance in sharia banking system would append customer satisfaction value among services
offered by the bank and increase the loyalty and product sales of the bank entirely.
