The Effect Of Public Service Motivation On Job Performance Through Satisfaction and Commitment: Case Of Public Officer In Immigration Office Malang

Abstract

Public service motivation has become an important fundamental thing in an employee who works in the public sector. The purpose of this article is to explore the exploration of various outcomes related to the public service motivation,that are satisfaction, commitment, and job performance. About 51 public officers was participated in this study. Data was analyzed by using PLS-SEM to examine direct and indirect effect of public service motivation on job performance.Public service motivation had positive effects on job performance among public officers in Immigration office Malang. Both satisfaction and commitment strengthened these positive effects. As a practical implication, public administrators can probably relate to and learn from the officers motivational bases in trying to figure out how to work within public organizations. Because of this study highlights how public officers may differ on public service motivation and reveals the struggle in reconciling their roles within public organizations.