This research was carried out in order to find problems faced by students in learning English through video at first grade second semester academic year 2020/2021 in SMAN 7 Malang. In this online learning many teacher used video as a learning media in teaching and learning process. Video can give many benefits for the students, but it can be a problem if the teacher cannot utilize the video in proper way. In addition, the study was conducted to (1) investigate the problems faced by students in learning English through video at first grade in SMAN 7 Malang, (2) find the solutions of the problems faced by students in learning English through video at first grade in SMAN 7 Malang. The research was done by using descriptive qualitative method with six students of X IPS-3 as the participant. There were the differences characteristic among the students (high, medium, and low). The participants were three students who get the highest score, and three students who get the lowest score. The data were obtained from the interview with the students by Video Call. The interview was semi structured interview. There are three steps in analyzing the data. They are data reduction, data display and drawing conclusion. The result of the study was there are three main problems faced by students in learning English through video. For the first is that the video is not very interesting, the second is the different student’s ability, and the last is lack of internet quota. Furthermore, to overcome these difficulties the students have many ways such the teacher should make the video more interesting, study together or join English club, and also equitable distribution of Internet quota subsidy. Keywords: Problem, Learning English, Video